Retail Operations Manager - Staff Solutions
Ballito, KwaZulu Natal
1 day(s) ago
Permanent
Salary - Market Related
An exciting opportunity has opened for a Retail Operations Manager for our client based in Ballito, Kwazulu Natal
Primary Responsibilities
Requirements of the job:
- Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail sites to ensure smooth, safe, and compliant operations.
- Support and manage the Retail Support Officer to deliver outstanding performance.
- Monitor and analyse sales, margin, and volume performance across all sites. Identify
- underperforming retail sites and implement corrective action plans.
- Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution.
- Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)
- Conduct regular audits and follow-ups.
- Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.
- Provide leadership and support to Area Managers, helping them grow their capabilities.
- Promote accountability and alignment with company values.
- Identify and implement operational efficiencies and cost-saving initiatives across the network.
- Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
- Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.
Requirements of the job:
- Qualifications, Experience and Knowledge
- Bachelor’s degree in business management, Retail, Operations, or a related field (preferred)
- 5+ years in a retail operations role, preferably within the retail or FMCG sectors
- Experience managing multi-site operations
- Strong people management and stakeholder engagement skills
- Strategic thinking and execution
- Leadership and team development
- Analytical and financial acumen
- Strong understanding of retail operations and customer service
- Excellent communication and interpersonal skills
- Ability to work across diverse geographic areas
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