Reservationist - Staff Solutions
Grahamstown, Eastern Cape
3 day(s) ago
Permanent
Salary - Market Related
Our client in the Hospitality Industry is seeking a Reservationist to join their 5-star game reserve in Grahamstown/ Makhanda
Skills
5-star hospitality lodge reservationistMinimum criteria required:
- Qualification: Degree or equivalent from reputable hotel school
- Prior Front of House experience at a 5 star luxury property
- 3 years’ experience in a similar position at a 5 star luxury property
- Respond to website, email and telephonic enquiries accurately, timeously and courteously
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager
- Ensure accurate information, quoting, booking and detailed capturing of reservations
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department
- Maximise sales, upselling of other revenue streams
- Develop in-depth product knowledge of all lodges, activities and USPs
- Keep lodges/relevant departments informed; follow up with regards to special instructions
- Excellent command of the English language (Spoken and written)
- Excellent communication skills with high level of telephone etiquette
- Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Protel PMS
- Experience in tele-sales (shifts: 07-16h00/09-18h00/12-21h00 and 08-16h00 weekend & PH)
- High degree of confidentiality and integrity
- Ability to work in a challenging and demanding environment
- Well organised team player, capable of working independently, meticulously and with initiative
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