Service Advisor (Automotive) - Staff Solutions
Kariega / Uitenhage
48 minute(s) ago
Permanent
Salary - Market Related
Our client in the automotive industry based in Kariega is seeking a Service Advisor to manage the service and repair process from booking to vehicle handover
Skills
aftersales automotive dealership engineering service advisorKey Responsibilities:
- Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability.
- Validate repair requirements through diagnosis, vehicle inspection and test drives where required.
- Create complete job orders on the DMS using the latest technical, repair and parts information.
- Coordinate parts, technicians, tools and equipment to support agreed completion dates.
- Obtain customer approval for supplementary work and communicate repair progress or delays.
- Verify repair quality through final checks and test drives and initiate corrective work when needed.
- Handle complaints professionally and ensure priority follow-up through to completion.
- Ensure accurate DISS workshop findings to support field analysis and product concern resolution.
- Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called.
- Conduct vehicle safety and roadworthiness assessments during repairs, ensuring unsafe vehicles are removed from service, corrective actions are implemented, and customers are kept informed of required repairs and safety concerns.
- National Diploma in relevant Engineering Field, Marketing, Aftersales, or a relevant qualification.
- Minimum 3 years' Aftersales experience in a dealership environment.
- Completed international certified Service Advisor programme.
- Valid Driver’s license
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