Electrical Field Service Technician - Staff Solutions

Key Responsibilities

• Provide written feedback to clients and maintain accurate records of repairs and returns.
• Prepare, submit, and maintain records of warranty claims.
• Provide technical support to customers telephonically and on-site.
• Provide technical support to the internal sales team.
• Ensure compliance with ISO standards and requirements.
• Perform equipment commissioning and setup.
• Evaluate technical problems relating to specific applications in which equipment is used.
• Diagnose and attend to equipment breakdowns.
• Be willing and able to travel, work after hours, and provide cross-border technical support when required.
• Assist with spare parts stock control and warehouse management.
• Assist with preparing customer quotations as required.
• Perform ad hoc duties as assigned by management.

Skills and Qualifications

• Qualified Electrician or Technician with an N3 qualification or National Diploma in Electrical Engineering.
• Experience in control systems, electronics, and/or pneumatics.
• A minimum of three years’ experience in control systems.
• Computer literacy, with proficiency in MS Office applications.
• Excellent interpersonal, verbal, and written communication skills.
• Valid driver’s licence.

Advantageous Skills and Experience

• Experience in equipment balancing and vibration analysis.
• Knowledge of vibration monitoring, fault diagnosis, and corrective maintenance would be an added advantage.