Network Engineer (CPT)

• Analyse and solve common and (some) complex network problems through reasoning, troubleshooting and innovative thinking.
• Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Technical Manager.
• Create and update documentation related to installation procedures and troubleshooting of network incidents.
• Maintain record via timely updates to Heat, including accurate information pertaining to actions taken, resolution description and resolution date/time.
• Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries.
• Maintain service and quality levels according to of the company business standards, processes, and procedures.
• Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
• Resolve all incidents and fulfil all service requests within contracted SLA’s.
• Create and update documentation related to installation procedures and troubleshooting of network incidents.
• Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.

• Matric or Grade 12.
• Tertiary IT Qualification.
• CCNA or equivalent, FortiGate or equivalent.
• At least 5+ years’ experience delivering Network Security Services in a customer environment.

• Excellent Communication and Interpersonal skills.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.