Service/Maintenance Manager

Main Purpose: 

We are seeking a qualified Service/Maintenance Manager in our technical department. The ideal candidate will possess relevant qualifications and experience in mechanical engineering and the HVAC (heating ventilation air-conditioning) sector, demonstrating the capability to manage technical staff effectively. The service manager is responsible for short, medium and long-term actions carried out by the testing and service department on behalf of the company for the customers.

 

Key Responsibilities:

Responsible for technical department. This includes, but is not limited to: 

Ensure that all technical staff are aware of their tasks schedule and their expected level of service
Follow up on the monthly schedule and manage additions and changes to the schedule daily 
Check test work sheets and inspection sheets to ensure work is carried out as scheduled
Follow up on filter requests by technical staff to ensure stock is delivered to site on time and to avoid unnecessary cost to company and clients
Schedule all incoming survey requirements as requested by customers and the sales department 
Follow up on customer calls and concerns to ensure remedial action in the most expedient time possible as regulated by current circumstances
Hold weekly meetings with technical staff to ensure work is carried out as planned and make changes to the planned schedule when necessary 
Follow up on overages that might occur, report on it to the customer and ensure detail is given through to the sales department to quote the customer accordingly 
Monthly actions as agreed in the various customer service level agreements, currently the department is responsible for 48 SLAs 
Plan the following months schedule of site visits for each customer service level agreement
Manage the data entry of all filter inspection work sheets completed for each customer 
Ensure that a monthly report is generated, checked and delivered to each customer every month
Plan six monthly tests to be carried out at agreed sites
Ensure scheduling of six-monthly tests are arranged and approved by the customer
Managing the allocation of the six-monthly test work sheets for each technician to ensure tests will be carried out to the specified standards as agreed with customer  
Responsible for setting up new monthly reports, inspection work sheets and six-monthly test reports to the required standard
Manage, maintain and improve monthly reports, inspection work sheets and six-monthly reports 
Manage the maintaining of the filing of all test work sheets and inspection work sheets in the service department office
Manage the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received 
Annual tasks related to managing technical labour and test instrumentation to ensure work can be carried out as planned for all customer SLAs and ad hoc testing orders received
Maintain a record of equipment calibration history and schedule all instruments due for calibration in time
Manage technical labour training to ensure skilled service is supplied to the various customers
Manage the scheduling of leave for all technical staff to ensure continuous service to customer satisfaction 
Other tasks to assist sales with surveys and additional orders received that do not form part of SLAs 
Manage and schedule surveys as requested by the sales department
Manage, schedule and ensure the carrying out of additional orders received for testing 
Setting up, completing and ensuring delivery of additional order test reports to the standard agreed with the customer 
Manage the maintaining of the filing of all test work sheets in the service department office for all ad hoc orders received
Manage the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received 
Oversee technical staff and operations on a national level, including teams in Pretoria (PTA), Durban (DBN), and Cape Town (CT).

Manage client relations & technical staff, including those based in neighbouring African countries, involving occasional air or road travel.

Interact with a range of stakeholders, from tradesmen to senior management, ensuring effective communication and issue resolution.

Be prepared to work after hours and on weekends as needed, overseeing and troubleshooting issues on-site.

Responsible for obtaining stock and equipment after hours from stores as/when required. 

 

Qualifications and Experience:

Bachelor’s degree in Mechanical Engineering or a related field, or currently pursuing a degree or diploma in a similar discipline.

Minimum of 10 - 15 years of practical experience in the HVAC sector.

2 – 5 years’ experience in managing technical staff.

Proficiency in Microsoft Windows, Word, Excel, and Outlook.

Afrikaans Speaker

 

Additional Requirements:

 Valid driver’s license Code EB (trailer towing) with no endorsements.

Reside close company for ease of managing staff and retrieving stock and equipment.

Fully PC literate.

 

Benefits:

Specific training relating to company specific requirements - will be on job training as well as international training in the UK, for the for the individual to receive specific accreditation in the related field.

Medical Aid, Provident Fund and Birthday Bonus 

Cell phone allowance.

Vehicle/travel allowance and petrol card.

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