Service Delivery Lead - Staff Solutions
Gqeberha / Port Elizabeth, Eastern Cape 2 months ago Permanent Salary - Market Related
Service Delivery Lead
Staff Solutions
Gqeberha / Port Elizabeth, Eastern Cape
Date Created : 2 months ago
Job Type : Permanent
Salary : Market Related
Key Responsibilities:
- Facilitate service transitions for new or updated services in IT Operations, collaborating with Information Systems teams for successful project completion.
- Establish, review, and maintain operational methods, procedures, facilities, and tools.
- Coordinate closely with stakeholders during operational disruptions and major incidents, ensuring swift investigation and resolution.
- Oversee incident, problem, and continuity processes, providing information and clear communication to stakeholders.
- Fully document incidents, implement preventative measures, and conduct trend analysis.
- Drive actions to minimize service outages, conducting root cause analysis to prevent future occurrences.
- Minimum 3-year IT degree or diploma.
- ITIL Foundation Certification.
- 5-7 years of experience in IT infrastructure and application management.
- Skills in written and verbal communication, contract management, team leadership, and managing service provider relationships.
- Ability to work under pressure and experience in setting and monitoring IT KPIs.
- Knowledge of the motor industry is advantageous.
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