Application Support Engineer

• Design, develop, test, document, deploy, and support high-quality business solutions
• Coordinate with other developers and stakeholders regarding status, technical issues, and creative solutions.
• Collaborate with other software developers, project managers, and IT engineers to implement Company CX solutions.
• Build custom dashboards and reporting solutions within Company CX
• Build custom models, views, and search filters according to client requirements
• Act as a technical expert on Company CRM projects (implementations, customizations, migrations, and more).
• Integrate existing systems and services into the CX architecture.
• Implement best development practices for efficiency and architectural design.
• Provide end-user support for CX applications via cases logged at the Service Desk
• Escalate support queries to 3rd party upstream providers where required
• Be available to fulfil Standby Support role as required in accordance with published rosters from time to time

• 1-2 years of experience building, developing, and deploying applications
• Expertise in implementing coding best practices and guidelines
• 1-2 years of programming experience in Python
• 1-2 years’ experience with programming and markup languages such as Javascript, XML, HTML and CSS
• 1-2 years’ experience of relational databases e.g. SQL, PostgreSQL (qualifications advantageous)
• 1-2 years doing integration with third-party systems using APIs
• In-depth understanding of the Odoo framework, including its architecture, modules, and ORM (Object-Relational Mapping) is advantageous
• Previous experience with CRM or ERP systems advantageous
• Ability to quickly solve software development issues.
• Proficiency in using version control systems like Git for collaborative development and code management

• A problem-solving mindset good at creating solutions with software
• Experience configuring and customising CRM applications
• A Team Player who is reliable and detail-oriented
• A self-starter with a deep sense of curiosity and desire to learn 
• Ambitious and looking for a career, not a job. 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.