Customer Quality Resident Technician - Staff Solutions
Durban, Kwazulu Natal 13 days ago Permanent Salary - Market Related
Customer Quality Resident Technician
Staff Solutions
Durban, Kwazulu Natal
Date Created : 13 days ago
Job Type : Permanent
Salary : Market Related
- The reporting and support of countermeasure activities of non-conformance
- Internal process auditing.
- To analyse customer/warranty returns, record findings and raise appropriate documentation to
- ensure the close out as per customer requirements.
- Manage the closure of timeous customer and internal corrective actions
- Generate daily, weekly, and monthly OEM defect reports.
- Generate customer PPM reports.
- Early warning and fail-safe notification of suspect or actual product or service failures to responsible process owners at the company
- Fast response to customer concerns with effective and immediate on-site corrective and remedial actions.
- Direct and co-ordinate product/service purge or screening actions conducted by the company process owners.
- Timeous and fail-safe communication methods between customer plants and company process owners.
- Ensure correct application of documentation and data at customer plant to maintain accurate performance measurement of the company by customer.
- Assist in compiling accurate data and information for Customer presentation on Quality indicators in PowerPoint presentation format (QOS presentation)
- To participate in System audits and report on non-conformances.
- Control of the containment and deposition of reject material.
- Maintain accurate records of all customer returns and warranties.
- Analysis and prevention/correction of concerns/defects (initial or repetitive complaints).
- Analysis and prevention/correction of logistics/material handling concerns/defects (initial or repetitive complaints).
- Conduct random audits at receiving and material staging zone for Kanban/packaging/labelling/ quantity and documentation.
- B-Tech Diploma in Quality
- Proven experience as a Quality Engineer or equivalent.
- Minimum 5 years’ experience in the automotive industry specifically dealing with customer concerns and complaints.
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