Internal Account Manager (Government)

Become a Customer Champion

Are you a relationship-builder with a knack for driving sales growth? We're looking for an Internal Account Manager who thrives on exceeding customer expectations and contributing to the success of our team. You need 2-3 years of experience in an internal account management role, ideally within the ICT Distribution industry with a proven track record of building and nurturing strong customer relationships, resulting in increased sales and customer loyalty

 

Type:     Permanent

Salary:  R15 000 – R25 000 pm

Area:     Onsite in Midrand

 

Responsibilities

• Build and maintain strong relationships with assigned customer accounts
• Serve as the primary point of contact for customers, providing professional and confident customer service
• Collaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related information
• Develop and implement sales strategies for named accounts in coordination with Account Managers
• Provide regular feedback on assigned accounts and tailor quotations to meet specific requirements
• Demonstrate excellent time management and organizational skills
• Support the sales team by capitalizing on sales opportunities, negotiating prices, and expanding orders
• Maintain proactive telephone contact with existing and prospective customers
• Update the external sales team on account developments and foster strong team relationships
• Create accurate quotations and process orders in a timely manner
• Follow up on orders from production to delivery, ensuring customer satisfaction
• Resolve customer complaints, issues, and queries to achieve successful outcomes
• Generate activity reports, process relevant documents, and provide timely sales updates to management

 

Requirements

• Matriculation required; tertiary qualification preferred
• 2-3 years of Internal Account Management and sales support experience in IT distribution
• Experience in dealing with Government/Public Sector
• Technologically inclined with relevant technical knowledge
• Ability to thrive in a high-stress and fast-paced environment
• Strong focus on service quality and customer satisfaction
• Willingness to attend training sessions, including outside of working hours
• Proficiency in Microsoft Word, Excel, and administration skills
• Strong numerical skills and ability to work with numbers

 

You'll be part of a team that values collaboration, growth, and customer-centricity. We offer a supportive environment where you can develop your skills and advance your career.

 

If you're passionate about building strong relationships and driving sales success, we encourage you to apply!

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