Medical Receptionist

 

• Receive and assist clients in a friendly manner.
• Manage all bookings request on the dedicated online system without confusion/mistakes.
• A strong eye for detail is important when scheduling appointments, managing data, and handling administrative tasks.
• Facilitate booking request generated from the following and other methods:
• Telephone calls received
• Online bookings
• WhatsApp
• Have new clients complete the online or paper registration form on arrival.
• Capture the new client details accurately on the dedicated system provide.
• Ensure that existing clients’ details are correctly capture on the system, with each consultation and update when needed.
• Receive and collect outstanding payments as per the system/after each consultation before patient leaves the practice.
• Email the paid-up invoice/statement to the client once payment has been received.
• Use of the card machines to receive payments or receive cash payments.
• Capture all money received.
• Manage petty cash flow.
• Stock ordering.
• Receive stock deliveries at the practice.
• Ensure that the practice is stocked with the required equipment and consumables.
• Ensure that the office is cleaned daily.
• Ensure that the dustbins within the rooms are cleaned daily before the day starts and after all clients have been consulted.
• Ensure that the kitchen is clean.
• Ensure that the medical waste disposal company clears full containers and supplies new clean containers when required.
• Answer, save in profile, add to list and or manage emails received, in consultation with service providers when needed.
• Receive and collect specimen samples from patients on behalf of service providers and ensure that the laboratory company has been informed to collect the specimens.
• Assist with sales of products.
• Facilitate and inform of any unsatisfied clients or patients and maintain a positive and professional demeanor at all times, even in challenging situations.
• Ensure that a proper handover was completed before leaving at the end of a workday.
• Fluent read, write and speak Afrikaans & English – Clear and polite verbal and written communication.
• Work independently without supervision, take initiative and problem solving.
• Quickly assess situations and provide solutions/managing unexpected situations with ease.
• Basic computer literacy such as Word, Excel, PowerPoint, Outlook. Inhouse software will be trained.

Working hours

• 08h00 – 17h00Monday
• 08h00 – 12h00 Tuesday
• 08h00 – 17h00 Wednesday
• 08h00 – 17h00 Thursday
• 08h00 – 17h00 Friday
• 09h00 – 14h00 Saturday

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