Junior Front Desk Assistant

Position Overview:

We are seeking a friendly, organised, and customer-focused Junior Front Desk Assistant to join our team. This entry-level position is ideal for individuals looking to start their career in a dynamic office environment. The Junior Front Desk Assistant will play a key role in ensuring smooth day-to-day operations, providing excellent customer service, and supporting administrative functions.

 

Key Responsibilities:

• Greet and assist patients, visitors, and guests in a professional and friendly manner.
• Answer incoming phone calls, redirect inquiries, and take accurate messages.
• Manage the front desk area, ensuring it is clean, organised, and welcoming.
• Handle client check-ins, schedule appointments, and manage appointment calendars.
• Assist with filing, data entry, and other administrative tasks as needed.
• Process basic transactions and manage client accounts or records.
• Maintain supplies and ensure necessary materials are stocked.
• Respond to whatsapp/emails and inquiries in a timely manner.
• Assist in managing daily office operations and support senior staff as required.
• Handle basic customer inquiries, provide information about services, and direct more complex issues to the appropriate team members.

Qualifications:

• High school diploma or equivalent.
• Previous front desk/customer service or office experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficient in basic computer software (e.g., Microsoft Office, Google Suite, Email).
• Friendly, approachable, and professional demeanor.
• Ability to work well independently and as part of a team.

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