Client Contact Center Administrator JB5015

Client Contact Center Administrator JB5015  
Cape Town Western Cape  
R15 000 - R23 000 CTC per month  
Permanent  

Our client a prominent provider of innovative and flexible solutions centered around health wellness and financial security is seeking a client contact center administrator to join their team  

The contact center is responsible for the inbound telephonic servicing of the individual policyholder and brokers to provide a first-call resolution experience while maintaining a high standard of customer service They also respond to claim-related queries and correspondence received  

Minimum Requirements  
Matric  
Minimum 2 years proven client service call center experience  
Individual life policy administration knowledge and experience  
Medical aid understanding and servicing experience  
Proficiency in Microsoft Office  

Duties and Responsibilities  
Provide exceptional client service by being available on the inbound telephone queue and web touchpoints  
Handle and resolve telephone calls and general or claim-related correspondence queries daily ensuring a 24-hour turnaround time  
Maintain an updated workflow queue for accurate management reporting and strive to achieve zero lost calls per day  
Record all telephone interactions on the clients policy or claim records and verify update personal and medical aid information when necessary  
Ensure adherence to relevant processes confirming policy options and commencement dates before providing advice or information Communicate potential claim disclosures as required  
Collaborate with medical aids and practitioners to gather necessary information for assessing claims including medical history and accounts  
Consult with management regarding claim decisions when necessary and escalate priority claims for investigation  
Resolve client queries professionally efficiently and within established timelines while arranging for escalations as needed  
Proactively apply the principles of Treating Customers Fairly TCF in all interactions and job functions  
Perform general policy administration tasks including addressing cancellation requests with the aim of retaining clients  

Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later  

IMPORTANT We specialize in specific niche fields Regret that we are unable to provide assistance for any fields outside of this scope Fields can be viewed on our website  

Kontak Recruitment Disclaimer  
Equal opportunity All backgrounds are welcomed with no bias All are considered based on requirements  
Job specifics Requirements mirror advertisement duties may adjust for client needs  
Fair process Fair assessment only shortlisted candidates contacted due to volume  
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Offer clarity Advert is not a binding offer Written offers based on pre-employment conditions  
No direct link Advert is not tied to Kontak Recruitment We assist in the employment process ONLY  
Applicant Responsibility Upon applying confirmation of receipt for a specific advert is given If no confirmation is received you must verify with Kontak Recruitment  

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