Africa Safari Expert

DUTIES:

• Manage the entire client interaction from enquiry to post-travel.
• Share your first-hand knowledge of African destinations with potential clients.
• Prepare exceptional quotations and itineraries matching clients’ expectations and budget.
• Manage the entire booking process with a high level of attention to detail.
• Invoice and collect client payments.
• Ensure all travel documents are accurate and of the highest standard.
• Provide top-level customer support at all stages - before, during and after travel.
• Meet all monthly sales targets.
• Go the extra mile to ensure exceptional customer service and a wow factor to all clients.
• Manage all internal systems and procedures efficiently and effectively.

REQUIREMENTS:

Qualifications –

• Tertiary qualification in Travel and Tourism.

Experience/Skills –

• 5+ Years’ experience in the Tourism industry specifically selling African safaris.
• 5+ Years’ experience in a sales environment dealing with direct consumers.
• Knowledge of various software systems - Tourplan, CRM, Google workspace.
• Strong knowledge of African destinations, logistics and properties.
• Driven sales and customer service skills.

ATTRIBUTES:

• Excellent written and verbal communication skills.
• Superior interpersonal and organisation skills.
• Ability to meet deadlines, accept challenges and work under pressure.
• Capable of self-management and self-actualization.
• Highly flexible with ability to work in a fast-paced and dynamic environment.
• Diligent, high degree of perseverance and attention to detail.
• Strong problem-solving skills.

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