Technical Operations Manager

DUTIES:

Project Management:  Oversee installation projects from initiation to completion, managing timelines, budgets, and deliverables.

Pre-Sales Engagement:

• Build strong relationships with clients by understanding their requirements and conducting site assessments.
• Provide technical expertise during the sales process, including feasibility analysis and solution design.
• Collaborate with the sales team to prepare technical proposals and presentations.
  • Subcontractor Management: Source, assess, and manage subcontractors, obtaining quotes, evaluating quality, and ensuring timely completion of tasks.
  • Supplier Coordination: Source and manage inventory for signs, poles, cameras, kiosks, and other equipment, while maintaining stock levels.
  • Technical Expertise:
  • Install and troubleshoot hardware and software, focusing on Ubuntu/Linux-based systems.
  • Oversee CCTV and IoT device installations, ensuring networking infrastructure meets technical requirements.
  • Site Optimization: Strategically plan and implement the placement of signs, cameras, and kiosks for maximum performance and visual appeal.
  • System Development: Collaborate with the internal team to enhance operational processes, create scalable systems, and build additional features.
  • After-Sales Support:
  • Manage site repairs and replacement parts to ensure uninterrupted operational continuity.
  • Provide ongoing client support for technical queries and issue resolution.
  • Gather client feedback for continuous product and service improvement.

REQUIREMENTS:

• Proven experience in operations management, project management, or technical installations.
• Strong understanding of networking principles, Ubuntu/Linux OS, and IoT systems.
• Hands-on experience with hardware installation, particularly CCTV and related technologies.
• Experience in pre-sales client engagement, including technical assessments and solutioning.
• Strong after-sales support experience, ensuring client satisfaction and system performance.
• Excellent written and verbal communication skills, with the ability to produce precise and clear documentation.
• Willingness to travel extensively for site visits and client interactions.
• Minimum of 3+ years of relevant experience and a tertiary qualification in a related field.

ATTRIBUTES:

Exceptional organizational and project management skills with acute attention to detail.

Strong interpersonal skills to engage effectively with clients, subcontractors, and suppliers.

Analytical mindset with a passion for solving complex challenges.

Reliable, self-motivated, and capable of working independently in a dynamic environment.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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