Technical Writer (Sandton)

DUTIES:

• Documentation Development: Create and maintain high-quality technical documentation that meets company standards and serves its intended audience.
• Business Process Documentation: Document business processes, workflows and standard operating procedures to ensure clarity and consistency.
• Collaboration: Work closely with internal teams to gain a deep understanding of the products and document requirements.
• Content Management: Develop, organise and maintain a comprehensive library of technical documentation.
• User Guides & Manuals: Produce user guides, manuals and instructional materials to assist users in understanding and effectively using company products and processes.
• Quality Assurance: Review and edit documentation to ensure clarity, correctness and adherence to company standards.
• Process Improvement: Continuously refine and improve documentation by gathering feedback from users and stakeholders, implementing changes based on best practices.

REQUIREMENTS:

Experience:

• Proven experience as a Technical Writer, Technical Communicator, or in a similar role.
• Experience documenting complex business processes and technical information.
• Proficiency in using documentation tools such as Microsoft Office, Adobe Acrobat and other relevant software.
• Familiarity with version control systems (e.g., Git) and content management systems (CMS).

Technical Skills:

• Strong technical writing and editing skills.
• Ability to quickly grasp complex technical concepts and explain them clearly in text and illustrations.
• Knowledge of document formatting, layout and design principles.

Preferred Skills:

• Experience or skills in business analysis, with the ability to document and communicate business requirements.
• Ability to create process diagrams and technical specifications.
• Experience in producing video-based documentation and training materials. The ability to create clear, concise training videos to complement written documentation is an advantage, as some users prefer video content over written material.

ATTRIBUTES:

• Communication and Collaboration: Excellent written and verbal communication skills.
• Detail-Oriented: Strong attention to detail and ability to deliver high-quality work.
• Analytical Skills: Ability to analyse information and present it clearly and concisely.
• Time Management: Strong organisational skills with the ability to manage multiple projects and meet deadlines.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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