Architect - ServiceNow ITSM + ITOM Fully Remote (Telecoms)

DUTIES:

Architectural Strategy & Design:

• Define and develop the end-to-end architecture for ServiceNow implementations in the telecom domain.
• Lead architectural discussions and decisions around ServiceNow modules, especially TSOM, TSM, ITOM (IT Operations Management), and ITSM (IT Service Management), ensuring they align with business goals.
• Develop a roadmap for ServiceNow implementation, ensuring scalability, reliability, and alignment with the telecom industry's regulatory and compliance standards.

Telecom-Specific Architecture:

• Design architecture frameworks and patterns that ensure integration between ServiceNow and telecom operational systems (e.g., OSS).
• Collaborate with telecom-specific business units to gather requirements and ensure seamless integration with ServiceNow.
• Align architecture with Open Digital Architecture (ODA) standards and other relevant telecom frameworks.

Stakeholder Management:

• Act as the liaison between technical teams, business leaders, and third-party vendors, including ServiceNow and telecom service providers.
• Communicate the architecture vision to business stakeholders and gather their feedback.
• Ensure that all proposed solutions align with the business strategy and enterprise architecture principles.

Integration:

• Oversee the integration of ServiceNow with other telecom platforms and applications, such as OSS systems, CRM, ERP, and custom-built telecom applications.

REQUIREMENTS:

Experience:

• 8+ years of experience in solution designing, with at least 5 years in the telecom domain.
• 5+ years of experience with ServiceNow architecture and solution design, including hands-on implementation of TSOM and TSM modules.
• Proven experience in integrating ServiceNow with telecom systems like OSS, BSS, NMS (Network Management Systems), and more.

Technical Skills:

• Expert-level knowledge of ServiceNow platform, particularly in telecom modules like TSOM, TSM, and ITOM.
• Deep understanding of telecom infrastructure and operations, including network services, OSS, and telecom-specific business processes.
• Strong knowledge of TM Forum frameworks (eTOM, SID, TAM) and Open Digital Architecture (ODA).

Certifications:

• ServiceNow Certified System Administrator (CSA) [preferred].
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, TSM) [preferred].
• ITIL v4 certification [desirable]..

Preferred Qualifications:

• Experience in large-scale ServiceNow implementations for telecom operators.
• Familiarity with cloud-based ServiceNow deployments in telecom environments.
• Understanding of network operations, including 5G, NFV (Network Functions Virtualization), and SDN (Software-Defined Networking).

ATTRIBUTES:

• Excellent communication and presentation skills, with the ability to explain complex technical solutions to non-technical stakeholders.
• Strong leadership skills, with experience managing cross-functional teams and working in a collaborative environment.
• Problem-solving mindset with a focus on delivering scalable and sustainable solutions

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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