ICT Manager

Job Title: ICT Manager (Pretoria) – 6-month contract

Key Performance Areas:
•Lead alignment of ICT strategy with business goals to maximize IT investments.
•Manage the ICT budget, ensuring spend remains within agreed tolerances.
•Act as the primary liaison between ICT and business needs, ensuring the ICT strategy supports business objectives.
•Motivate and guide the ICT team, delivering innovative solutions that drive business efficiency.
•Oversee successful delivery of all ICT services, both internal and external.
•Serve as the final escalation point for service issues, ensuring proactive resolution.
•Chair SLA meetings and ensure ICT readiness for business change initiatives.
•Ensure day-to-day technical solutions meet organizational goals and operational objectives.
•Manage infrastructure, desktop security, Unified Communications, and mobile data.
•Lead ICT security, vulnerability assessments, and maintain up-to-date auditing documentation.
•Administer remote user security, ensuring robust service for all users.
•Oversee ICT infrastructure and architecture, implementing best practice service management standards.
•Manage infrastructure improvements, project planning, and risk assessment.
•Ensure budget alignment and provide statistical helpdesk data.
•Establish partnerships with key stakeholders and collaborate on strategic projects.
•Represent the ICT function in the company’s strategic transformation plans.

Minimum Requirements:
•National Certificate (Matric Grade 12)
•BCom in Commerce and IT Management
•Cyber Security Certificate
•Prince 2 Project Management Certification
•ITIL Service Management Foundation
•MCSA 2000 & 2003 Professional
•MNE (Master Network Engineer) Diploma
•ANE (Associate Network Engineer) Diploma
•8+ years of management experience

Skills and Specifications:
•ICT Service Delivery & SLA Management
•Infrastructure Design & Implementation
•MS Windows 10 Pro, Project Management
•Policy Development & ICT Governance
•Networking Protocols & Disaster Recovery
•Configuration Management & Mobile Computing
•SQL, Active Directory, DHCP, DNS Administration
•Mimecast, Exchange, & Email Support
•Virtual Hyper-V Server & SAN Support
•Veeam & Symantec Backup Management
•Zoom, Skype, & Technology Support
•LAN/WAN Maintenance