Assistant Lodge Manager - Staff Solutions
Addo, Eastern Cape 9 days ago Permanent Salary - Market Related
Assistant Lodge Manager
Staff Solutions
Addo, Eastern Cape
Date Created : 9 days ago
Job Type : Permanent
Salary : Market Related
Key Responsibilities:
Guest Experience:
- Welcome guests and ensure their stay are memorable, comfortable, and aligned with the lodge’s service standards.
- Address and resolve guest queries, complaints, and special requests promptly and professionally.
- Oversee guest activities, ensuring they meet expectations and provide unique safari experiences.
- Assist in managing daily lodge operations, including housekeeping, front office, food and beverage, and safari activities.
- Ensure all departments work seamlessly to provide high-quality service.
- Monitor and maintain lodge facilities, ensuring functionality and aesthetic appeal.
- Supervise, motivate, and mentor staff to maintain a high standard of professionalism and teamwork.
- Assist with staff scheduling, task allocation, and performance monitoring.
- Conduct training sessions to enhance skills and service delivery.
- Support the Lodge Manager with administrative tasks, including budgeting, stock control, and procurement.
- Oversee financial processes, such as cash-ups and reconciliation, and maintain accurate records.
- Prepare reports on lodge operations and performance metrics for management review.
- Ensure the lodge adheres to health, safety, and environmental regulations.
- Conduct regular inspections and implement corrective actions where necessary.
- Assist in promoting the lodge’s services and activities to potential guests.
- Support social media engagement and marketing initiatives to drive bookings.
- Diploma or degree in Hospitality Management, Tourism, or a related field.
- Minimum of 3–5 years of experience in hospitality, preferably in a lodge or safari environment.
- Proven experience in staff management and guest relations.
- Knowledge of lodge operations, including food and beverage, housekeeping, and front office functions.
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