Junior Support Enginee

DUTIES:

• Assist with 1^st Line Support of end user computing.
• Provide 1^st Line datacentre software support.
• Preventative maintenance (Patch Management).
• Remediate issues identified by audit and monthly reporting.
• Change Management.
• Morning Checks: Perform all checks, log service requests, compile reports and submit reports to management.
• Compile operability reports.
• Review automated reports and log service requests for remedial work.
• Implement projects in line with planning and architecture.
• Document implementations and provide SOPs.

Technologies include (but not limited to)

Cloud Services: Azure, AWS, Google Cloud

Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV, Citrix Xen

Session Virtualisation: MS Remote Desktop Services, Citrix VDA

Application Delivery Controllers: F5, Citrix, FortiADC

Operating Systems: All Microsoft & Linux

MS infrastructure: Active Directory, Exchange, SQL, SCCM

Backups: Veeam, Backup Exec

Monitoring: N-Central, SCOM, PRTG, WhatsApp, SolarWinds, Nagios, Quest

Antivirus: McAfee, ESET, Symantec, Kaspersky, MS Endpoint protection

REQUIREMENTS:

Qualifications -

• Matric \ Grade 12 (Must-have).
• Tertiary IT qualification.
• One of: MCP, VCP, CCP, A+.

Experience/Skills –

• At least 2 + years’ experience providing end user computing support.
• Must have a valid driver’s license and own reliable vehicle.
• Medically fit due to the environment.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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