Sales Administrator - Staff Solutions
JHB Northern Suburbs 3 days ago Permanent Salary - Market Related
Sales Administrator
Staff Solutions
JHB Northern Suburbs
Date Created : 3 days ago
Job Type : Permanent
Salary : Market Related
Customer Service Function
- Direct liaison (via email, telephonically etc.) between the sales force, customers, and company supply chain to fill all internal and external customer orders timeously and accurately.
- Receiving, processing and distribution of all customer orders.
- Generating customer quotes, sales orders and tax invoices
- Conversion of orders from picking slips to an invoice.
- Handling of customer queries should they arise.
- Manage incoming calls from suppliers and customers.
- Identify back orders or no stock items and communicate with the client and sales force as to status.
- Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame.
- Field and follow up on order and delivery queries.
- Process and submit proforma and/or urgent quotations within the specified time frame.
- Process FOL (Free On Loan) orders and ensure the relevant agreements are completed.
- Regular communication to update sales forces on logistics and issues regarding customer
- requirements.
- Provide regular feedback to clients and sales force regarding order fulfilment status.
- Assure all complaints are recorded properly and are closed out upon resolution with the customer.
- Maintaining a delivery note register for all manual orders.
- Manage all administration regarding orders received / dispatched.
- Ensure proper administration systems are maintained / utilised to ensure efficient and effective services to internal and external stakeholders.
- Ensure correct documents are utilised for the issuing and returning of FOL (Free On Loan) equipment.
- Assist with stocktake where required.
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