Lodge/Villa Manager - Staff Solutions
Grahamstown, Eastern Cape 2 days ago Permanent Salary - Market Related
Lodge/Villa Manager
Staff Solutions
Grahamstown, Eastern Cape
Date Created : 2 days ago
Job Type : Permanent
Salary : Market Related
- Oversee food, beverage, housekeeping, and garden services to ensure a world-class experience at an exclusive-use villa.
- Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high-end clientele.
- Lead and manage a team to deliver outstanding service to guests and their families, catering to all age groups.
- Handle all administration, budgeting, ordering, and stock control related to the villa’s operations.
- Collaborate with the wider management team, assisting at other lodges when the villa is unoccupied.
- Maintain and enforce meticulous standards aligned with the Company's Best Operating Practices.
- Uphold the core values in all aspects of daily operations.
- Positive, energetic, and dynamic attitude.
- Willingness to assist wherever needed.
- Focus on ensuring a positive guest experience and attention to detail.
- Commitment to successful teamwork and strong rapport among colleagues.
- Experience managing all aspects of various lodge departments.
- Excellent people skills with HR experience and team management capabilities.
- Strong computer skills, particularly in Windows Office (especially Excel), Res-request, and SAGE.
- Good knowledge and experience in housekeeping.
- Ability to work long hours and manage time efficiently.
- Availability to work 6 weeks on and 2 weeks off, as required.
- Essential knowledge of food and beverage.
- Must possess a Hospitality Diploma or similar qualification.
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