Sales Administrator - Staff Solutions
JHB Northern Suburbs 25 days ago Permanent Salary - Market Related
Sales Administrator
Staff Solutions
JHB Northern Suburbs
Date Created : 25 days ago
Job Type : Permanent
Salary : Market Related
Customer Service Function
- Direct liaison (via email, telephonically etc.) between the sales force, customers, and company supply chain to fill all internal and external customer orders timeously and accurately.
- Receiving, processing and distribution of all customer orders.
- Generating customer quotes, sales orders and tax invoices
- Conversion of orders from picking slips to an invoice.
- Handling of customer queries should they arise.
- Manage incoming calls from suppliers and customers.
- Identify back orders or no stock items and communicate with the client and sales force as to status.
- Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame.
- Field and follow up on order and delivery queries.
- Process and submit proforma and/or urgent quotations within the specified time frame.
- Process FOL (Free On Loan) orders and ensure the relevant agreements are completed.
- Regular communication to update sales forces on logistics and issues regarding customer
- requirements.
- Provide regular feedback to clients and sales force regarding order fulfilment status.
- Assure all complaints are recorded properly and are closed out upon resolution with the customer.
- Maintaining a delivery note register for all manual orders.
- Manage all administration regarding orders received / dispatched.
- Ensure proper administration systems are maintained / utilized to ensure efficient and effective services to internal and external stakeholders.
- Ensure correct documents are utilized for the issuing and returning of FOL (Free on Loan) equipment.
- Assist with stock take where required.
- Excellent written and verbal communication skills in English.
- Confident, articulate, and professional, especially in conflict situations.
- Ability to work independently and as part of a team.
- Positive, self-motivated, and confident attitude.
- Honest and reliable.
- Customer-focused.
- Flexible with working hours.
- Strong organizational and multitasking skills; able to prioritize and meet deadlines.
- Detail-oriented and accurate with data entry and documentation.
- Minimum of 2 years warehouse-related experience.
- Minimum of 2 years’ experience in a sales support or sales administrative role, for ideally within the chemical industry.
- Chemical-related experience is advantageous.
- Grade 12 or equivalent is essential (with Math's will be advantageous).
- Proficiency in Microsoft Office (Excel, Word, MS Teams, Outlook)
- Syspro
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