Customer Support Agent

DUTIES:

• Provide exceptional customer service via digital platforms, ensuring queries and complaints are resolved efficiently.
• Conduct customer verification and compliance checks.
• Investigate complex issues and if necessary, escalate to the appropriate internal teams.
• Use critical thinking to spot trends, potential fraud patterns, and customer pain points.
• Maintain a high level of technical savviness to assist customers with app-related issues and banking technology.
• Work in shifts (08:00-18:00 or 12:00-21:00), including weekend rotations (one weekend every four to five weeks, with a corresponding Thursday and Friday off).
• Collaborate with the team in a hybrid work environment, attending in-office meetings once a week.
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REQUIREMENTS:

• Bachelor’s degree preferred but not required (consideration for strong candidates with relevant experience).
• Experience in customer service, hospitality, or compliance preferred.
• High emotional intelligence and ability to read customer needs effectively.

ATTRIBUTES:

• Strong critical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and adapt to a fast-paced startup environment.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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