Administration/Logistics and Accounts Manager

Contact person for this position: Ronel Bakker

ronel@joblinkplacement.co.za

Website: www.joblinkplacement.co.za

 

Overview:

My client in the Retail industry is looking for an Administration/Logistics and Accounts manager to join their team.  Their offices are based in Gardens, Cape Town.

 

Key Responsibilities:

1. Customer Communication & Account Management:

• Handle the office phone (WhatsApp and calls), assisting both retail and wholesale customers with order updates and queries.
• Receive and process (print, pack & dispatch) wholesale orders across all platforms (office phone, email and website)
• Generate and send invoices for wholesale orders.
• Maintain accurate records of incoming, outgoing and paid wholesale orders by tracking transactions and packing slips.
• Guide retail customers through the membership platform, explaining product ranges and granting access where needed.
• Send out WhatsApp broadcasts to wholesale customers for monthly deals.
• Manage automatic responses when necessary.
• Oversee and respond to customer queries via office emails.

2. Operations:

• Coordinate daily activities with the warehouse manager to ensure timely packing, checking and dispatching of orders.

3. Logistics:

• Schedule and manage deliveries via company driver, Uber and courier services.
• Liaise with couriers and drivers to ensure timely collection and delivery of orders.
• Communicate with retail and wholesale customers regarding deliveries and order updates.
• Assist with Takealot lead-time orders when necessary.

4. General Administration:

• Manage the procurement of packaging, boxing and office supplies.

5. Tastings & Promotions:

• Organize promoters for events, ensuring correct scheduling and location details.
• Train any new promoters.
• Arrange and dispatch the necessary equipment and stock for tasting events.

Requirements and Knowledge:

• Grade 12
• Excellent communication skills
• Above average computer skills, including social media
• Organised and punctual
• Exceptional customer service
• Bookkeeping skills and knowledge
• Sense of urgency
• Organisational skills

Salary:

Market related

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