CI Business Engineer (CPT/JHB)

DUTIES:

Design business process to deliver prioritized projects –

• Prioritization and documentation of business requirements of tasks for all Support Services stakeholders (Credit, Risk, Business Support Centre, Legal, etc.).
• Support the project initiation and feasibility phase.
• Determine business needs and translate them into business processes for prioritization.
• Quantification and motivation of initiatives.
• Ensure work effort is aligned with the company’s strategic objectives and prioritized tasks/projects.

Translate Support Services’ business needs resulting from system changes, tasks, and continuous

improvement into business requirements -

• Complete business requirements specification through facilitated sessions.
• Document business requirements according to agreed standards and timelines.
• Engage in the preliminary technical evaluation of business solutions with the internal IT Department and
• external IT suppliers.
• Assist with the development of the Change Management plan.
• Develop policies and procedures to support the business process.
• Perform the quantification of benefits and costs.
• Engage in commercial negotiations with suppliers.
• Assist with the compilation of the project plan to support the implementation of the business process
• Assist with the User Acceptance Testing of the final system solution or business process, by defining applicable test parameters.

Support the delivery of new revenue growth initiatives -

• Determine alternatives for supporting the growth initiatives.
• Identify legislative, political, social, technical, market, and infrastructure factors that can influence implementation success.
• Support the modelling of capital investment, cost, and revenue from the different alternatives.
• Facilitate the process of making a decision on which alternatives to investigate further by imparting specialist knowledge concerning the various alternatives.
• Develop and detail the required business processes to support the implementation of revenue growth initiatives.
• Support the initiation and compilation of a project implementation plan.

Drive continuous improvement to ensure business benefits of projects are achieved –

• Identify measures for tracking the successful implementation of the business needs
• Put in place the capability to measure the performance of the business processes.
• Examine the performance against the agreed targets and business benefits, through the implementation of measures utilised to monitor performance.
• Identify performance gaps and investigate root causes with the help of stakeholders.
• Agree on corrective actions (Bugs, change controls, training intervention, parameter adjustment, etc.) and assist with the implementation thereof.
• Sign off and close deliverables when process performance and/or business benefit is achieved.

Management of Business Representatives -

• Continuously determine the demand for the Business Representative(s), by translating strategic objectives and business priorities into work items.
• Ensure work is scheduled in line with business priorities.
• Agree on Business Representative(s) individual performance standards aligned to the company and business objectives.
• Measure and review the performance of the Business Representative(s).
• Approve operational corrective action when required.
• Agree on development plans with individuals to improve competency or for succession.
• Put in place training interventions to ensure that Business Representative(s) have knowledge of the delivery process and quality standards.
• Coach the Business Representative(s) on the job to ensure adherence to the delivery methodology.

REQUIREMENTS:

Qualifications –

• Grade 12 / Matric.
• A relevant tertiary qualification (IT, Engineering, Finance, or Commercial) (with a preference to Industrial Engineering).

Experience/Skills –

• Min: 10 years of enterprise-wide business design and business process improvement.
• Strategic insight.
• Computer literacy (MS Word, Excel, PowerPoint, Outlook, Internet).
• Presentation and facilitation skills.
• Financial modelling skills (Enterprise Architect, BPMN, IDEF0)
• Management (Planning, organising and controlling) skills
• Simulation modelling skills

Ideal:

• Translating corporate strategies and objectives into initiatives and/or projects.
• Initiation and implementation of projects with the goal to improve performance through business process improvements.
• Initiation and implementation of revenue growth initiatives.
• Initiation and implementation of continuous improvement capability.

Knowledge of the following areas is required to perform the job:

• Banking transactional processes.
• Business process mapping methodologies.
• Project Management methodologies.
• Management Operating System best practices.
• Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints).
• Supply Chain methodologies.
• Incident Management and Workflow methodologies.

ATTRIBUTES:

• Interpersonal and relationship management skills.
• Communications skills (verbal and written) across all organisational levels and functions.
• Must be able to function under pressure and tight deadlines.
• Business acumen.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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