Customer Support Specialist - Payments & Transaction Monitoring

DUTIES:

• Customer Support & Guidance – Provide exceptional customer support, guiding merchants and users through payment processes.
• Monitor & Investigate Transactions – Search payments, track movements, and resolve issues.
• Merchant Support & Guidance – Help businesses navigate their dashboards, understand payment flows, and handle queries.
• Analyze & Solve Issues – Dive deep into transaction trends, identify problems, and recommend solutions.
• Optimize Payment Operations – Adjust, enable, or disable payment channels when needed.
• Ensure Accuracy – Review customer support responses and provide coaching to enhance quality.
• Troubleshoot & Improve – Work with eCommerce merchants to resolve plugin and payment method issues.

 

REQUIREMENTS:

• Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
• Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
• Willing to work Afternoon / Night Shift

ATTRIBUTES:

• A sharp analytical mindset – you love spotting patterns and solving problems.
• Excellent communication skills – you can break down complex issues for merchants and teams.
• Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
• Tech-savvy & Computer Literate – Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
• Fluent in English – Strong verbal and written communication skills.

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