Call Centre Sales Head (JHB)

DUTIES:

Strategic –

• Develop and manage Sales Strategy.
• Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant.
• Implement and ensure compliance with the Strategy while maximising performance.

Operational -

Ensure the Delivery of Great Quality Sales calls -

• Drive good foundations across all calls.
• Achieve the relevant KPIS, such as Leads/hr, Completes/hr & Sales/hr targets for all campaigns.
• Ensure compliance in terms of sales, tone, manner and legal requirements.
• Focus on reducing pendings to below client’s targets.
• Constant improvement of call quality.
• Ensure all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling and compliance.

Drive sales performance to reach and exceed clients’ targets -

• Monitor the daily productivity of the Call Centre.
• Set monthly targets for KPAs such as RPCs, Sales Ratio & Response rates, Ave premium, CI/hr and BI/hr per campaign – with the aim of exceeding client’s requirements, where relevant.
• Achieve the minimum total CC hours and average hours per SC.
• Ensure consistent improvement in performance in order to achieve and exceed BI targets.
• Design and implement fit for purpose incentive campaigns and programs.

Lead Senior Sales Leaders -

• Allocation of campaigns to the Sales Teams.
• Assume accountability for the structure of the Sales Team and growth plans.
• Ensure rigorous and consistent Performance Management is conducted across Sales Teams.
• Alignment of coaching of the Sales Team.
• Motivate, instil and uphold the company values.
• Maintain a pipeline of future SSLs and SLs and ensure all are developed accordingly. 

Ensure efficient operations -

• Reduce and maintain staff turnover below targets.
• Reduce and maintain absenteeism below targets.
• Maintain correct number of SCs and Teams to meet lead volume demand.
• Identify recruitment and training needs within the Call Centre.
• Report back to the CEO on a regular basis on KPA’s.

REQUIREMENTS:

• Matric / Grade 12.
• Computer Literate.
• FAIS compliant and a Key Individual (KI).
• Deep understanding of, and experience in managing large Sales teams, preferably in Call Centre environment.
• Good knowledge of Call Centre processes, procedures and reporting methods.
• Understanding of all company policies and procedures.
• Good managerial skills.
• Excellent understanding of the business strategy.
• Able to constantly motivate the Sales floor.

ATTRIBUTES:

• Self-motivated.
• Ability to cope well under pressure.
• Interpersonal skills.
• Excellent communication skills, verbal and written.
• Good time management.
• Strong leadership ability.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful

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