Key Accounts Manager - Staff Solutions
Woodstock, Western Cape 1 day ago Permanent Salary - Market Related
Key Accounts Manager
Staff Solutions
Woodstock, Western Cape
Date Created : 1 day ago
Job Type : Permanent
Salary : Market Related
- Collaborating with internal teams including production, marketing, product development, and customer support, to deliver value-added services and solutions to these customers
- Keeping track and supervising all communication between key customers and other departments within the organization
- Understand the needs, objectives, and challenges of key accounts, and develop customized solutions to address their requirements
- Conduct regular meetings and communications with key accounts to review performance, address concerns, and identify opportunities for collaboration and expansion - swiftly resolving any issues that key customers may have
- Negotiate contracts, pricing, and terms with key accounts, ensuring alignment with organizational goals and policies
- Monitor market trends, competitive activities, and industry developments related to key accounts, and adjust strategies accordingly
- Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders
- Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts
- Resolve issues and conflicts with key accounts in a timely and effective manner, ensuring customer satisfaction and retention
- Maintain detailed records of interactions, transactions, and communications with key accounts in CRM systems or databases
- Provide feedback and input to internal teams on product enhancements, marketing strategies, and customer requirements based on insights from key accounts
- 12 or equivalent
- Proficient in MS Office
- Ability to communicate well in English – both written and verbal
- 3 or more years of experience
- Attention to detail
- Previous experience in a similar essential
- Preferably from a manufacturing environment
- Tertiary qualifications preferred
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