Service Manager (SAP Powertrain Applications) - Staff Solutions
East London 6 hours ago Permanent Salary - Market Related
Service Manager (SAP Powertrain Applications)
Staff Solutions
East London
Date Created : 6 hours ago
Job Type : Permanent
Salary : Market Related
Contract and Vendor Management:
- Manage the relationship with the IT Service Provider, ensuring compliance with contractual obligations.
- Monitor and evaluate service provider performance against defined KPIs and SLAs.
- Act as the primary point of contact for escalations and issues related to service delivery.
- Conduct regular performance reviews and maintain documentation of service performance.
- Oversee the service desk operations to ensure timely and effective resolution of incidents and requests.
- Implement and maintain best practices in service desk processes, including incident management, problem management, and request fulfillment.
- Collaborate with the IT Service Provider to enhance service desk capabilities and user experience.
- Analyze service desk metrics to identify trends and areas for improvement.
- Lead the monitoring team to ensure proactive monitoring of application performance and availability.
- Develop and implement monitoring strategies to detect issues before they impact users.
- Coordinate with development and operations teams to address performance issues and optimize application functionality.
- Ensure that all incidents are logged, tracked, and resolved in a timely manner.
- Bachelor’s degree in information technology, Business Management, or a related field.
- 5+ years of experience in IT service management, preferably in a service manager or similar role.
- Proven experience managing IT service providers and vendor relationships.
- Knowledge of DevOps practices and tools within an SAP context.
- Strong background in service desk operations and incident management.
- ITIL Foundation certification or equivalent is preferred.
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