Telesales Consultants

Job overview:

My client, a leading provider of integrated business solutions in Southern Africa, is looking for Telesales Consultants for their offices in Paarl.  This is an office-based position.

 

Duties:

• Support the External Sales Representatives
• Maintain an agreed level of pro-active telephone contact with both existing and prospective
• customers
• Effectively deal with telephone enquiries requesting quotations for products
• Compiling information on the desired products including prices from external suppliers
• Ensure all quotations are followed up when necessary
• Meet and exceed the agreed specific performance objectives
• Ensure all orders received are entered onto the system accurately
• Ensure that the external sales team are kept informed of any developments relevant to their
• accounts
• Ensure that all customer complaints, issues and queries reach a successful and appropriate
• conclusion

Requirements/ Skills needed

• Experience and knowledge of ICT consumables
• Desirable Minimum of 2 years sales or telesales experience
• Strong customer service background
• Sound knowledge of the practical application of a sales department
• Experience of building relationships with customers
• Cross-discipline team working
• Able to provide evidence of working in a target related environment
• Can demonstrate the ability to go the extra mile, to exceed expectations
• Track record of understanding how to reach and identify prospective customers
• Excellent telephone manner
• Excellent time management and personal organizational skills
• Ability to work to deadlines
• Ability to work closely to instructions
• Excellent numeracy skills
• Excellent communication/telesales skills
• Strong attention to detail
• Proficient at Microsoft Office and Excel

Salary

Negotiable depending on experience

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