Field Application Specialist (Pharmaceutical - CA Global Group
Western Africa 14 days ago Full-Time Salary - Market Related
Field Application Specialist (Pharmaceutical
CA Global Group
Western Africa
Date Created : 14 days ago
Job Type : Full-Time
Salary : Market Related
- Provide highly visible customer support, facilitates customer training, and offer data analysis, logistical, and troubleshooting.
- Support the entire Life Science product range with the primary goal to ensure maximum
- utilization of ISN’s systems and increase system pull through while sustaining customer retention.
- Support new customer sites including facility inspections, instrument validation.
- Review and approve operational quality of equipment and instruct customers about correct usage and maintenance of systems.
- Discuss troubleshooting issues with the customer, support the end user's technical skills and
- Provide guidance for the design of biochemistry/assays, setup of experiments, usage of software and the handling of instruments.
- Help to support key accounts sales efforts through technical presentations and demonstrations.
- Develop and improve key company processes, such as case logging, documentation, and reporting that supports our mission of building a world-class customer support organization.
- Must be willing to travel up to 60%
- PhD in Chemistry, Biochemistry, Molecular Biology or Genetics, OR M.S. and 3 years relevant experience.
- Must be fluent in English, with strong written and verbal communication skills.
- Considerable biotech experience preferred.
- Strong understanding of genomics, sequencing applications, and methods that apply to Next Generation Sequencing technology.
- Prior field experience supporting customers in a highly technical field required.
- Experience using Genotyping and Sequencing technologies preferred.
- Proficient with general lab best practices and common Molecular Biology techniques.
- Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners are a plus.
- Demonstrated understanding of commonly used Genotyping data analysis software applications
- and/or Bioinformatics tools and programs a plus.
- Demonstrated superior problem solving and interpersonal and account management skills in a
- commercial environment.
- Demonstrated written and verbal communication and training skills.
- Ability to operate as an independent contributor and as a cooperative member of a team.
- Thrive in a remote work environment and are highly self-motivated with a strong work ethic.
- Can effectively manage your time and prioritize tasks to meet deadlines.
- Clear vision of and commitment to providing outstanding customer service.
- Ability to successfully operate in a fast-paced, rapidly changing environment.
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