Biomedical Field Service Engineer - CA Global Group
Western Africa 4 days ago Full-Time Salary - Market Related
Biomedical Field Service Engineer
CA Global Group
Western Africa
Date Created : 4 days ago
Job Type : Full-Time
Salary : Market Related
- Lead interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Account Managers.
- Demonstrates advanced technical competence while installing, upgrading, repairing and maintaining instrument systems in defined territory.
- Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation.
- Provide technical support to customers.
- Coordinate and prioritize service requests to establish the best intervention method and ensure customer satisfaction.
- Ensure proper inventory levels of service parts to promote first time fix.
- Work in conjunction with sales and marketing staff to coordinate new system placements, develop leads, promote upgrades and timely contract renewals.
- Establish and maintain strong relationships with key customers and the existing customer base to ensure their success utilizing our products and services.
- Ensure effective problem resolution assistance.
- Represent the company professionally, ethically, and morally at all times.
- Remain compliant with administrative responsibilities and business rules.
- Executes Qualification and Validation Products at customer sites.
- Demonstrates advanced knowledge when working in regulated environments.
- Coordinate new installations, including large-scale installations, that require facility inspections and instrument validation.
- Participate in departmental project teams; work collaboratively to ensure successful execution of project plans.
- BS in Electrical/Electronics Engineering, Mechanical Engineering, related degree in biotechnology/biomedical or equivalent work experience and knowledge.
- Speak French fluently.
- Considerable relevant Field Service experience.
- Ability to operate as an independent contributor and as a cooperative member of a team.
- Advanced problem-solving ability.
- Excellent verbal and written communications skills.
- Must have advanced technical writing abilities.
- Computer experience and competency is a must.
- High level experience with optical alignments, robotics, electrical/electronics, and mechanical systems.
- Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work.
- Working familiarity of genomics, sequencing applications, bioinformatics and methods that apply to Illumina technology preferred.
- Proficient with general lab best practices and lab safety.
- Proven ability to resolve complex customer issues while maintaining positive customer relations.
- Clear vision of and commitment to providing outstanding customer service.
- Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations.
- Must be willing to travel up to 70%.
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