Technical Writer (CPT Onsite)

DUTIES:

• Lead the development and formatting of technical responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and other public sector opportunities.
• Produce and maintain product documentation, including user guides, quick-start guides, Standard Operating Procedures (SOPs), and installation manuals.
• Create and manage internal and external documentation for the Glance® SaaS platform, as well as integrated hardware and software solutions.
• Translate complex technical material into clear, concise, and audience-appropriate content tailored to different user groups (e.g., Engineers, Field Techs, City officials).
• Collaborate with subject matter experts to source, validate, and update technical content.
• Develop and maintain standard work instructions and documentation that support internal quality and training processes.
• Identify documentation gaps and take initiative to develop content that fills those needs.
• Maintain version control and organize documentation across platforms such as Google Drive and Dropbox.
• Ensure consistency in tone, structure, branding, and terminology across all written materials.
• Use tools such as ChatGPT and other AI platforms to assist in drafting, improving, and brainstorming documentation content.
• Work collaboratively with internal stakeholders across multiple time zones.

Key Objectives –

• Develop high-quality, audience-appropriate documentation aligned with company standards.
• Translate complex product and technical details into clear, engaging, and accessible content.
• Support the development and submission of highly competitive public sector Requests for Proposals (RFPs) - including strategic planning, writing, and curation of content for government agency bids.
• Empower users and partners through well-organized, useful training and support materials.
• Continuously assess and improve documentation through internal reviews and user feedback.

REQUIREMENTS:

Qualifications –

• Bachelor’s Degree in a technical discipline (e.g., Electrical, Mechanical, Computer, Civil Engineering) or equivalent technical experience.

Experience/Skills –

• 3+ Years of experience as a Technical Writer, Proposal Writer, or similar role.
• Demonstrated experience with technical proposal writing and/or responding to public sector RFPs.
• Proven ability to simplify technical concepts for various audiences.
• Experience producing documentation for both hardware and software (including SaaS products).
• Native English speaker with strong proficiency in excellent writing, editing, and proofreading skills.
• Experience using Google Workspace, Microsoft Office, Adobe Acrobat, and other documentation tools.
• Familiarity with documentation control and content management best practices.
• Proactive and confident in sourcing information and working independently across global teams.
• Must hold a valid South African passport.
• Must reside in Cape Town or be willing to relocate at your own cost (relocation assistance is not provided).
• Must have reliable transport to and from the office. This is an in-office position.
• Required to work adjusted hours (e.g., later start and end times) to accommodate collaboration with U.S.-based managers and teams.

ATTRIBUTES:

• Strong organizational skills and exceptional attention to detail.
• Must be comfortable working in a dynamic, team-oriented office environment and proactively engaging with others to gather information.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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