IT Desktop Support Technician - Staff Solutions
JHB Eastern Suburbs 13 hours ago Permanent Salary - Market Related
IT Desktop Support Technician
Staff Solutions
JHB Eastern Suburbs
Date Created : 13 hours ago
Job Type : Permanent
Salary : Market Related
- Provide daily technical assistance to Group end-users.
- Troubleshoot and resolve hardware, software, and peripheral issues.
- Install, configure, and maintain computer systems, applications, and devices.
- Respond to and prioritize IT support tickets, ensuring efficient and timely resolutions.
- Set up new hardware and software for employees, ensuring proper configuration and usability.
- Perform routine maintenance on IT infrastructure, including software and firmware updates.
- Assist with IT asset management, including inventory tracking and procurement.
- Maintain a comprehensive inventory of hardware, software, and other IT assets.
- Install and configure essential software packages, such as operating systems, productivity suites, and company-specific applications.
- Conduct employee training on new technologies and best practices.
- Collaborate with the IT team to resolve complex technical issues.
- Support and maintain office network infrastructure, including Wi-Fi, VPN, and related systems.
- Document all support activities, resolutions, and processes for internal knowledge sharing.
- Monitor and manage CCTV systems.
Server Administration & General IT Functions:
- Perform general IT administrative duties and maintain organized records.
- Ensure all IT-related costs remain within the allocated budget.
- Manage the IT fault reporting and tracking system.
- Provide technical support for desktops, printers, IP CCTV systems, VOIP phones, and PABX systems.
- Assist with the setup and relocation of user workstations.
- Conduct regular hardware inspections and maintain IT inspection logs.
- Manage system backups, antivirus updates, and disk space allocation.
- Oversee email and web hosting services.
- Support IT-related tasks during stocktakes.
- Respond to and resolve desktop support queries promptly.
- Generate reports on notable incidents and ongoing issues.
- Carry out additional ad-hoc IT tasks as needed.
- Matric or equivalent qualification.
- Relevant IT certifications (e.g., CompTIA A+, CompTIA N+, Microsoft Certified IT Professional, or similar).
- At least 3 years of experience in IT support, help desk, and technical troubleshooting.
- Proficiency with ticketing systems (e.g., Freshdesk).
- Advanced experience in Microsoft Office applications.
- Data capturing and report writing skills.
- Valid Code 8 driver’s license.
- Excellent problem-solving abilities with the capability to explain technical concepts to non-technical users.
- Strong verbal and written communication skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Highly organized with strong attention to detail.
- Proficient in reading and writing in English.
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