Head of IT Operations (EE ONLY)

DUTIES:

• Overall ownership, development and management of the processes, procedures and vendors.
• Accountable for the prevention, expedient recovery and resolution of IT problems and incidents through robust governance fully aligned with ITIL Service Management principles.
• Deliver changes and releases to the IT environment in a manner that ensures continuity to the business.
• Constantly monitor and improve performance against Service and Operational Level Agreements.
• Effective handling of escalations on priority incidents.
• Evolve the maturity of the Service Management, Technical Architecture and Continuity functions in line with an agreed strategy.
• Technical System architecture, solution planning, legacy/obsolescence renewal.
• Strategy and Roadmap planning with team Service Manager and Technical SMEs.
• Responsible for the identification, escalation and mitigation of risks.
• Ensure a culture of continuous service improvement in teams and vendors.
• Management of internal and external relationships.
• Stay abreast of developments in the market to ensure best practices that support the business in its strategic objectives.
• Ensure integration with Regional and Group governance requirements as is appropriate.
• Ensure the optimal performance, succession and engagement of teams.
• Ensure alignment of priorities and assist Managers/Technical leads with detailed planning.
• IT Infrastructure/Operations budget management.
• Set goals, define KPIs, and manage performance in line with business strategy.
• Drive continuous improvement initiatives within and across teams.
• IT Contract Management and reviews.
• Facilitate training and development.

REQUIREMENTS:

Qualifications –

• Relevant Degree or Diploma.
• ITIL Expert certificate or equivalent.

Experience/Skills -

• Minimum of at least 5 years’ experience in managing IT teams, processes, governance and frameworks.
• Significant IT Operations Management experience.

Advantageous -

• Project Management experience.
• Experience in the Financial Services industry.

ATTRIBUTES:

• Initiative/Proactivity.
• Leadership skills.
• Deadline driven and highly motivated.
• Written communication.
• Innovation.
• Problem Analysis.
• Teamwork & Partnering.
• Relationship Building.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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