Resource & Development Manager (Hybrid - JHB)

What You’ll Be Doing

You’ll own the full resource lifecycle – from forecasting and hiring to onboarding, mentoring, upskilling, and redeploying talent across technical teams (with a particular focus on ServiceNow and Application Managed Services).

This includes:

• Workforce & capacity planning in sync with Sales, Delivery & Tech Leads
• Coordinating recruitment, onboarding, and vendor sourcing
• Managing a graduate program and driving talent development
• Facilitating tech upskilling & refresher training
• Supporting delivery teams as a mentor, guide, and escalation point
• Helping ensure the right person is in the right place at the right time

Who You Are

We’re looking for someone with presence, practicality, and people-first thinking. You may not be highly technical (though fluency helps), but you get delivery, and you're excellent at reading a room, staying calm under fire, and driving action.

Assertive & decisive, with backbone in stakeholder conversations
Emotionally intelligent – able to adapt tone and approach across audiences
Structured and reliable – you live in Airtable/Excel/your diary
Resilient under pressure – you don’t spiral when timelines do
Technically conversant – enough to talk credibly to architects and engineers
Supportive of growth – you make time for mentorship and career planning
A boundary-setter – you protect teams from burnout while staying delivery-focused

Your Experience Might Include

• 5+ years in resource management, PMO, or people & delivery ops roles
• Exposure to service-based tech environments (ServiceNow a bonus)
• Hands-on experience with workforce planning and hiring
• Coaching or mentoring junior talent
• Running graduate/rotation programs
• Creating or delivering basic tech training plans

You’ll Work Closely With:

• People & Culture – aligning on career frameworks and development plans
• Vendor Managers – sourcing and renewing external talent
• Sales & Delivery Leads – forecasting and futureproofing resource needs
• Service Managers & PMs – onboarding and supporting team delivery
• Graduates & Associates – coaching and building the next generation of talent

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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