General Manager Operations (KZN)

Our client, a national Transport & Logistics company, is seeking a seasoned General Manager Operations to oversee its branches across KZN. This is a senior role that requires someone passionate about operational excellence, service delivery, compliance, and team leadership across the road freight supply chain.

 

This is a critical leadership role in a high-performance logistics network where collaboration, improvement, and delivery are essential.

 

Main Functions:

1) Regional Leadership & Oversight

• Provide direct leadership to the Branch Managers

• Act as the strategic link between regional operations and national leadership.

• Foster cross-branch collaboration and alignment with organisational goals.

 

2) Operational Excellence & Service Delivery

• Standardise and optimise operational processes across all branches.

• Drive improvements in productivity, service levels, and operational cost control.

• Monitor daily branch performance and intervene where required to uphold delivery standards.

 

3) Compliance & Risk Management

• Enforce compliance with legal, safety, and operational regulations.

• Manage escalated risks, incidents, and complex disciplinary issues.

• Ensure all branches are audit-ready and follow internal SOPs consistently.

 

4) Financial & KPI Management

• Analyse and oversee branch-level P&Ls and regional budgets.

• Monitor performance indicators and initiate recovery or improvement plans where gaps are identified.

• Champion cost-saving initiatives while enhancing service outcomes.

 

5) People Development & Culture

• Mentor and develop Branch Managers and critical frontline leaders.

• Support HR in performance management, training, and succession planning.

• Foster a positive, high-performance work culture across branches.

 

6) Customer Engagement & Escalation Management

• Build and maintain key customer relationships at a regional level.

• Manage escalated service challenges and ensure sustainable customer solutions.

 

7) Strategic Reporting & Insight

• Consolidate and present monthly performance reports and operational insights to Executive Management.

• Drive data-informed decision-making and continuous improvement across the region.

 

Required Experience:

• Strong multi-site operations management experience in a road freight/logistics environment.

• Proven leadership track record with the ability to influence and manage diverse teams.

• Deep understanding of transport compliance, linehaul operations, and branch service delivery.

• Strategic thinker with strong operational execution ability.

• Passionate about teamwork, customer service, and driving accountability.

• Highly organised and adaptable in a dynamic, fast-moving environment.

• Clear communicator, approachable leader, and results-driven professional.

 

Minimum Requirements:

• Relevant degree or diploma in Logistics, Transport, Business or Operations Management.

• 8–10 years’ operational experience in logistics, with at least 5 years in a regional/senior role.

• Strong commercial understanding, including financial management and P&L oversight.

• In-depth knowledge of distribution models, regulatory compliance, and operational metrics.

• Proficiency in logistics systems, data reporting tools, and Microsoft Office.

• Valid driver’s license and own transport essential.

• Availability for travel and after-hours operational support.

 

Salary: R90 000 - R110 000 CTC per month (negotiable)

 

To apply, send your CV to kznrecruit@talentfoxsa.co.za with the heading GENERAL MANAGER OPS.

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