Service Advisor - Staff Solutions
Pnetown, Kwazulu Natal 1 day ago Permanent Salary - Market Related
Service Advisor
Staff Solutions
Pnetown, Kwazulu Natal
Date Created : 1 day ago
Job Type : Permanent
Salary : Market Related
- Greeting customers and assisting with queries
- Opening of Estimates and Job cards for work to be done
- Ensure the Estimate goes to client via email and phone call go ahead is received within 1 hour of booking or truck arrival
- Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs
- Inform client of campaigns available for their vehicle and upsell hours for campaigns
- Check and confirm if vehicle are in warranty, truck is under service plan or maintenance plan, and if the items to
- be done is covered in the plan or if the client needs to be billed
- Communicate with parts department to ensure timeous availability of parts
- Obtain various order numbers and issue the go ahead to the Foreman and Technicians
- Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released
- Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required
- Control the daily workshop workflow sheet. Send out by end of business day
- Control Workshop Efficiency report, hours allocated vs worked
- Control the gate pass book and company policies regarding vehicle movements ie. NO vehicle leave without payment
- Manage and oversee the dealerships workflow and schedule between departments
- Call customers to advise them about service changes or vehicle pick up times
- Maintain positive customer relationships to ensure repeat business
- Adhere to all company policies
- Send payment Proof of Accounts and ensure the debtors is loaded and removed
- Matric certificate
- Relevant training/qualifications as a Service Advisor
- or similar role
- Code 8 license
- Minimum 1-2 years' experience in similar role
- Strong understanding of Automotive technology
- and the Automotive Industry
- MS Excel, Evolve
- Able to handle 20-25 job cards daily
- Maintain a maximum open WIP of 25 job cards
- Strong administrative ability and follow up reliability
- Confident and proactive approach- anticipates
- issues and requirements
- Strong documentation skills
- Excellent customer service skills, interpersonal and
- communication expertise
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