Fraud Manager

Fraud Manager Johannesburg

 

Our Financial Services client seeks a Fraud Manager that can Lead the country-wide fraud function as a servant leader, owning the full consumer fraud risk lifecycle—from prevention frameworks and detection analytics to field investigations, case management, criminal proceedings, and remediation. You will manage a team, set policy and priorities, and partner closely with Police, Legal, and Internal Audit to protect our customers, sales channels, and loan portfolio.

 

Salary: Market Related

 

Minimum Requirements

Certified Fraud Examiner (CFE) preferred,

5+ years leading fraud investigations – financial services/credit/retail lending advantageous.

Proven experience working with SAPS and the criminal justice process.

Strong analytics and reporting skills; advanced Excel and PowerPoint; experience with data/BI tools (e.g., SQL/Power BI) an advantage.

Team leadership, stakeholder management, and project/budget management experience.

Excellent written and verbal English; additional South African languages a plus.

Willing to travel extensively for fieldwork; valid driver’s licence; high integrity and discretion.

 

Key responsibilities

Design and execute fraud prevention, detection, investigation, and mitigation strategies.

Lead, coach, and develop a high-performing fraud team; prioritise caseload and resources.

Conduct and oversee field investigations across South Africa; gather evidence and prepare dockets; support criminal proceedings.

Build and maintain partnerships with SAPS, Legal, Internal Audit, and external stakeholders.

Drive data-driven decision-making (dashboards, MI, root-cause analysis) and report on KPIs.

Train business teams (incl. sales agents) on fraud risks, controls, and awareness.

Manage projects, budgets, and operational execution for fraud initiatives.

 

Please apply online

FROGG Recruitment

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