Onsite Support & Installation Technician

Key Responsibilities

1. Onsite Support & Troubleshooting

• Provide onsite technical support during new installations and for escalated service issues.
• Diagnose and resolve common hardware faults (e.g., printer issues, power failures).
• Replace defective hardware components when required.

2. Hardware Installation & Setup

• Install and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc.
• Connect devices to networks and ensure correct physical setup.
• Validate hardware functionality before handover to clients or support teams.

3. Onsite Configuration & Testing

• Configure BIOS, network settings (e.g., static IPs), and display or printer parameters.
• Load POS software and assist with client-specific configurations under internal team guidance.
• Perform thorough testing of all systems to ensure go-live readiness.

4. After-Hours Deployment & Standby

• Carry out installations during evenings or weekends to reduce client downtime.
• Participate in a weekly standby rotation to handle urgent onsite or remote issues.
• Ensure all after-hours activities are properly documented and communicated.

5. Client Liaison & Go-Live Support

• Act as a professional representative of the company while onsite.
• Provide basic user orientation and support during go-live phases.
• Escalate client concerns and technical risks to internal project or support teams.

6. Documentation & Reporting

• Complete service checklists and installation reports accurately.
• Submit job notes, photos, and client sign-offs using mobile tools or internal systems.
• Flag follow-up actions or irregularities to the Installation Coordinator or Team Leader.

Additional Responsibilities

• Collect or return hardware from the office as required.
• Maintain tools, mobile devices, and company vehicle (if applicable).
• Participate in technical training or large-scale rollout projects.

Minimum Qualifications

• Grade 12 / Matric
• A+ and/or N+ certification (or equivalent technical experience)

Required Experience

• At least 1 year of IT hardware support or onsite installation experience
• Experience in POS, retail, or hospitality technology environments is preferred

Skills & Competencies

• Strong technical troubleshooting and problem-solving skills
• Basic networking knowledge (e.g., switches, routers, Ethernet, IP setup)
• Effective communication and client interaction abilities
• Able to work independently, particularly during after-hours periods
• Excellent time management and attention to detail