Controller

Key responsibilities:

• Prepare drivers’ paperwork including stop sheets and load releases
• Manage and oversee all drivers and assistants
• Handle daily fleet management and scheduling tasks
• Brief drivers before dispatch and ensure proper documentation is submitted after trips
• Scan and upload driver paperwork to the debriefing system
• Analyse trip sheets and tracker data for performance and compliance
• Maintain driver discipline and ensure adherence to operational standards
• Monitor and improve truck turnaround times
• Capture and track drivers’ log sheets including overtime and night-out allowances
• Keep records of in-house training and coordinate training sessions
• Issue warnings and prepare documentation for disciplinary hearings
• Support urgent deliveries by assisting with truck loading and routing
• Manage preloads and customer satisfaction follow-ups
• Process driver leave and ensure sufficient driver availability per shift
• Assist with planning and scheduling of routes and drivers
• Monitor driver working hours and ensure legal compliance
• Liaise with gantries regarding safeload renewals and driver inductions
• Investigate vehicle incidents and accidents and ensure proper reporting
• Communicate with customers regarding late deliveries or service issues
• Generate and review daily speeding and tracking reports
• Respond to driver and customer calls promptly, including after-hours support
• Assist with HSSE tasks under guidance from the safety manager
• Conduct spot checks and report near misses
• Issue and track PPE usage and ensure regular updates to driver files
• Assist with loading trucks, including safeloads, Hazchem, DGP, and medical checks
• Maintain accurate driver documentation including medicals, permits, and certifications
• Capture all incidents and accidents in the Quality Management (QM) system
• Facilitate weekly toolbox talks and maintain signed records
• Update and assist with harbour and fire permit renewals annually
• Coordinate with mechanics for truck servicing, repairs, and defect resolution
• Participate in alternating standby shifts and weekend work as per roster
• Retrieve and manage telematics or dashcam footage as required
• Communicate with Tracker and Truck Assist for vehicle support
• Perform vehicle spot checks and capture NMPI data
• Monitor and report on tracker activity, including shift handovers
• Manage handovers between shifts to ensure operational continuity
• Book and maintain training records via the training matrix

Key competencies:

• Strong organisational and administrative skills
• Excellent time management and multitasking ability
• Effective communication with both internal teams and customers
• Ability to remain calm and focused in a fast-paced environment
• Proactive and solutions-focused with high attention to detail
• Comfortable working independently and as part of a team
• Willingness to work flexible hours, including weekends and standby duty
• Sound knowledge of logistics processes and fleet operations