Warranty Administrator

Job Description

Key Responsibilities

• Ensure warranty losses remain within approved budget percentage parameters.
• Maintain daily work-in-progress (WIP) within agreed parameters and monitor backlogs.
• Maintain a thorough understanding of manufacturer and group warranty, costing, and claims procedures and ensure correct application.
• Liaise professionally with manufacturers and suppliers to maintain trust, support, and effective working relationships.
• Provide prompt, efficient, and customer-focused service to both internal and external stakeholders.
• Promote a strong team-oriented culture that contributes to customer satisfaction.
• Adhere to agreed working hours and company policies.
• Carry out all duties in line with quality standards, managing tasks independently where required.
• Submit warranty claims accurately and timeously.
• Escalate unresolved issues to management to ensure swift resolution.
• Ensure all warranty claims submitted are approved and paid by the manufacturer.
• Supervise and maintain the correct management of the warranty claims store.
• Ensure correct labour hours are costed in accordance with the flat-rate manual.
• Cost all completed jobs immediately after completion and ensure timely invoicing.
• Ensure jobs are costed and invoiced before the promised delivery time.
• Accurately interpret technical reports, work orders, and job cards to determine correct real-time costing.
• Monitor, report, and follow up on daily WIP and costing backlogs.
• Meet all administrative deadlines, including month-end requirements, to minimise losses.

Minimum Requirements

• Matric
• Minimum of 2–4 years’ experience in a similar role
• Code 8 driver’s licence

Personal Attributes

• Team player with strong interpersonal skills
• Confident and proactive, with the ability to anticipate issues and requirements
• Able to read and write in English