Service Technician

KEY PERFORMANCE AREAS

Business Development

• Maintain the company’s brand reputation and business ethos in a consistently professional manner.
• Conduct an average of ten client calls per day and ensure that a weekly call report is completed and submitted to the Sales Manager.
• Complete and maintain a client call planner on a rolling four- to six-week cycle.
• Monitor sales performance and gross profit activities.

Customer Relationship Management

• Complete written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager.
• Complete laundry load count and calibration reports, ensuring all information is accurately recorded on the relevant Excel spreadsheets to support costing forecasts.
• Ensure staff training is conducted for all clients and that all related administrative requirements are completed (e.g. training registers, training certificates).
• Build and maintain strong working relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).
• Provide prompt, professional service and assistance at all times.
• Assist with customer deliveries in unforeseen circumstances when required.
• Assess customer needs and recommend the most suitable products and their efficient use.
• Perform technical installations, programming, repairs, and maintenance of electronic chemical dosing equipment on commercial laundry machines, dishwashers, glass washers, and crate washers.
• Install soap dispensers, chemical dosing systems, and other company-related solutions for kitchen, laundry, food processing, and housekeeping environments.
• Apply the company’s consultative sales approach by delivering hands-on service to enhance overall customer value.
• Provide after-hours emergency service support to customers when required.
• Strengthen customer relationships through innovative products, sales demonstrations, regular service visits, and ongoing training.
• Develop a strong understanding of customer operations and provide tailored solutions as a specialist in advanced cleaning and sanitation processes.

Communication and Feedback

• Attend and actively participate in all sales meetings.
• Communicate information regarding competitor products, key account developments, and other relevant market intelligence gathered during field activities to the Sales Manager.
• Submit a weekly sales and technical report to the Sales Manager.
• Adhere to company data and communication policies at all times.
• Use prescribed templates where applicable.
• Meet all set and required deadlines.

Administration Services

• Assist the Debtors Department with the follow-up of outstanding payments when required.
• Ensure that all new clients complete the correct cash or credit application forms.
• Maintain accurate and up-to-date client contact information.
• Manage product merchandising in the market and maintain brand image standards (e.g. stickers, wall charts).
• Ensure that HSE standards relating to product supply are maintained at client sites.
• Perform stock management and stock-taking on a regular basis when required.

Self-Development

• Continuously expand product knowledge related to chemicals, dosing equipment, and cleaning systems.
• Stay informed of industry developments and changes.
• Attend all training courses provided by the company from time to time.
• Continuously improve selling skills through self-study and practical application.

EXPERIENCE AND QUALIFICATIONS

• Grade 12.
• A technical qualification will be advantageous.
• Valid driver’s licence and reliable transport.
• Experience in the installation and maintenance of laundry dosing equipment.
• Experience in programming laundry machines.
• Experience in the installation of dish machines and chemical dosing units.
• Knowledge of maintenance and repair of industrial dish machines.
• Willingness to be hands-on and work collaboratively with team members.
• Strong attention to detail with a proactive approach to troubleshooting and problem-solving.

COMPUTER LITERACY

• Intermediate proficiency in MS Office (Word, Excel, PowerPoint, etc.).
• Intermediate experience with virtual platforms (e.g. MS Teams, Zoom).

PERSONAL ATTRIBUTES

• Professional and presentable, with excellent verbal and written communication skills.
• Strong coordination and organisational skills.
• Ability to deliver accurate work within prescribed deadlines.
• Able to work independently as well as collaboratively within a team.
• Capable of performing effectively under pressure.
• Methodical, systematic, and analytically minded.
• Emotionally mature with strong professional integrity.
• High attention to detail.
• Honest, reliable, and dependable.
• Healthy, positive, and self-motivated.