Service Technician

KEY PERFORMANCE AREAS

Business Development

• Maintain the brand reputation and business ethos in a professional manner at all times.
• Call on an average of ten (10) clients per day, ensuring that a weekly call report is completed and submitted to the Sales Manager.
• Complete a client call planner, to be repeated on a 4–6 week cycle.
• Adhere to the technical calendar provided, which schedules installations, maintenance, and breakdown calls.

Customer Relationship Management

• Complete written service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager.
• Ensure staff training is conducted for all clients and that all related administration is fully completed (e.g. Training Registers, Training Certificates).
• Build and maintain strong relationships with all key contacts within the client portfolio (e.g. Buyer, General Manager, Chef, Contract or Area Manager).
• Always provide prompt service and professional assistance.
• Assist with customer deliveries in unforeseen circumstances.
• Advise clients on the most suitable products and their efficient usage.
• Perform technical installations, programming, repairs, and maintenance of:
  
  • Electronic chemical dosing equipment
  • Commercial laundry machines
  • Commercial dishwashers, glass washers, and crate washers
• Install soap dispensers, chemical dosing systems, and other company offerings for kitchen, laundry, food processing, and housekeeping divisions.
• Demonstrate the company’s consultative sales approach, using hands-on service to enhance customer value.
• Provide after-hours emergency service coverage to appreciative customers.
• Strengthen relationships through innovative products, sales demonstrations, regular servicing, and ongoing training.
• Develop a strong understanding of customer operations and provide tailored cleaning and sanitation solutions.

Communication and Feedback

• Attend and actively participate in all sales meetings.
• Communicate information on competitor products, key account developments, and relevant field activity insights to the Sales Manager.
• Submit weekly sales and technical reports to the Sales Manager.
• Adhere strictly to Company Data and Communication Policies.
• Use prescribed templates where applicable.
• Meet all set deadlines.

Administration Services

• Provide updated and accurate client contact information.
• Manage product merchandising in the market and maintain brand image standards (e.g. stickers, wall charts).
• Ensure HSE standards related to product supply are maintained at all client sites.
• Perform stock management and stock-taking on a regular basis where required.

Self-Development

• Continuously expand product knowledge in chemicals, dosing equipment, and cleaning systems.
• Stay up to date with industry trends and changes.
• Attend all company-provided training courses.
• Actively improve selling skills through self-study.

Experience and Qualifications

• Grade 12 / Matric.
• Qualified Electrician or Electrical Diploma from a recognised Technicon.
• Minimum of 3 years’ experience in the electrical field.
• Valid driver’s licence and reliable transport.
• Experience in the installation and maintenance of laundry dosing equipment.
• Experience with programming laundry machines.
• Willingness to work hands-on and collaboratively with team members.
• Strong attention to detail with the ability to investigate and troubleshoot issues.

Computer Literacy

• Intermediate proficiency in MS Office (Word, Excel, PowerPoint).
• Intermediate proficiency in virtual platforms (MS Teams, Zoom).

Personal Attributes

• Presentable, with excellent verbal and written communication skills.
• Strong coordination and organisational skills.
• Ability to deliver accurate results within deadlines.
• Ability to work independently and as part of a team.
• Able to perform well under pressure.
• Methodical, systematic, and analytical approach to work.
• Positive, self-motivated, and confident.
• Emotional maturity and professional integrity.
• High attention to detail.
• Honest and reliable.