Sales Representative

KEY PERFORMANCE AREAS

Business Development

• Maintain the company’s brand reputation and business ethos in a professional manner at all times.
• Call on an average of ten (10) clients per day and ensure the weekly call report is completed and submitted to the Sales Manager.
• Complete and manage a client call planner, repeated on a 4–6 week cycle.
• Monitor sales performance and gross profit activities.
• Present and sell company products and services to both existing and prospective clients.
• Follow up on new leads and referrals generated through field activities.
• Conduct product demonstrations at new and existing client sites.
• Develop new business opportunities within existing accounts (upselling).
• Achieve agreed sales targets.

Customer Relationship Management

• Complete written service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager.
• Ensure client staff training is conducted and that all related administration is completed, including training registers and certificates.
• Build and maintain strong relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).
• Provide prompt service and assistance at all times.
• Assist with customer deliveries in unforeseen circumstances when required.
• Advise clients on the most suitable products and their effective and efficient use.
• Manage account services through regular quality checks and follow-ups.
• Carry out technical installations, repairs, and maintenance of equipment where necessary.
• Apply a consultative sales approach, using hands-on service to enhance overall customer value.
• Provide emergency after-hours service coverage to key customers when required.
• Strengthen client relationships through innovative products, sales demonstrations, regular servicing, and ongoing training.
• Gain an in-depth understanding of client operations and provide tailored solutions as an expert in advanced cleaning and sanitation processes.

Communication & Feedback

• Attend and actively participate in all sales meetings.
• Communicate market intelligence, including competitor products, special account developments, and field activity insights, to the Sales Manager.
• Provide the Sales Manager with relevant service report data as required.
• Submit weekly sales and technical reports to the Sales Manager.
• Adhere to Company Data and Communication Policies at all times.
• Use prescribed templates where applicable.
• Comply with all set deadlines.

Administration Services

• Assist the Debtors Department with follow-ups on outstanding monies when required.
• Ensure correct completion of cash or credit application forms for all new clients.
• Maintain accurate and updated client contact information.
• Manage product merchandising in the market, maintaining strict brand image control (e.g. stickers, wall charts).
• Provide quotations within 24 hours of client visits and ensure timely follow-up.
• Ensure compliance with HSE standards relevant to product supply at client sites.
• Perform stock management and stock taking as required.

Self-Development

• Continuously expand product knowledge, including chemicals, dosing equipment, and cleaning systems.
• Stay informed of industry developments and trends.
• Attend all company-provided training courses.
• Continuously improve selling skills through self-study and development.

Experience & Qualifications

• Grade 12 / Matric.
• Sales or Marketing Diploma (advantageous).
• Minimum of three (3) years’ experience in a similar sales environment (essential).
• Intermediate proficiency in Microsoft Office.
• Excellent selling, presentation, communication, and interpersonal skills.
• Strong negotiation skills.
• Valid driver’s licence and own vehicle required.
• Strong organisational and multitasking abilities.
• Ability to meet deadlines.
• Bilingual.

Personal Attributes

• Healthy, positive, and self-motivated individual.
• Patient, tactful, diplomatic, and approachable.
• Ability to remain calm under pressure.
• Strong situational awareness.
• Excellent verbal and written communication skills.
• High regard for confidentiality.
• Strong organisational and problem-solving skills.
• Team player with the ability to work independently.
• High attention to detail and accuracy.
• Strong presentation skills.