Technical Advisor Agent

Job Description

• Provide technical advisory support to branches, dealerships, and clients.
• Travel may be required from time to time within the borders of South Africa, and cross-border travel may be required at short notice.
• Develop, maintain, and strengthen professional relationships with branches, dealerships, and clients.
• Attend and actively participate in technical meetings.
• Conduct detailed technical analysis of failures and compile technical reports with clear recommendations and practical solutions aimed at reducing repeat failures.
• Ensure compliance with all internal and external audit requirements.
• Maintain, monitor, and improve maintenance operating processes and procedures within the dealer network.
• Conduct internal audits and provide guidance, assistance, and corrective solutions where gaps are identified.
• Liaise with the Group’s Technical Supervisor and National Aftersales Manager on all relevant technical matters.
• Visit customers when required to address technical issues or provide support.
• Develop and implement corrective action plans for identified technical issues.
• Perform additional duties as may reasonably be required by Management.
• Ensure that all tasks and responsibilities are carried out in accordance with the minimum standards required by the Group.
• Maintain a strong customer-focused approach with the ability to adapt and respond effectively to different personalities and situations.

Minimum Requirements

Qualifications & Experience

• Matric (Grade 12)
• Minimum of 2 years’ experience in a similar role
• Diesel Trade Test Certificate
• Technical background in the motor industry (advantageous)
• Valid Code 14 driver’s licence

Personal Attributes & Skills

• Strong communication skills
• Trustworthy and reliable
• Team player with a collaborative mindset
• Confident, proactive, and able to anticipate issues and operational requirements
• Ability to read and write in English