Senior IT Coordinator – Technology Operations

Job Description:

This role is responsible for leading the delivery and continuous improvement of enterprise applications, digital transformation initiatives, and IT operations across the organisation. The position oversees end-to-end project and change management, ensuring successful implementation of business systems including ERP, CRM, intranet, web, and collaboration platforms while maintaining optimal application performance, governance, and user adoption.

The incumbent will drive digital innovation by identifying and implementing technology and AI-driven solutions that enhance operational efficiency and business value, while ensuring alignment with cybersecurity, data protection, and risk management standards. In addition, the role provides oversight of IT support and service delivery, ensuring high-quality technical assistance to end users and adherence to ITIL-based processes.

Principal Responsibilities:

Project and Change Management:

• Oversee IT projects from initiation to delivery.
• Ensure projects are delivered on time, within scope, and within budget.
• Manage organizational changes related to IT transformations.
• Ensure proper stakeholder communication and adoption of new solutions

Application Portfolio (ERP, CRM, Intranet, Web, SharePoint, etc.)

• Ensure the proper functioning of business applications (incident management, ticket management, corrective, preventive, and evolutionary maintenance requests).
• Monitor application performance and anticipate improvement needs.
• Implement monitoring, auditing, and incident management procedures.

Performance and Quality Management of Applications

• Ensure optimal application performance.
• Monitor performance indicators (KPIs) to assess the effectiveness of applications and digital projects.
• Manage the corrective and evolutionary maintenance of existing applications according to business needs and technological developments.
• Oversee testing, solution validation, and production rollouts.

Digital Transformation Projects

• Identify business needs in collaboration with various departments.
• Plan, coordinate, and manage application development or deployment projects.
• Oversee the drafting of specifications and functional requirements.
• Ensure risk and project schedule management.
• Organize training and support sessions for users of new applications or digital tools.
• Ensure effective change management during the implementation of new digital and application solutions.

AI Strategy and Use Case Implementation

• Identify and prioritize AI use cases with clear business value.
• Coordinate the implementation of AI-powered solutions (e.g., automation, analytics, intelligent assistants).
• Monitor AI solution performance and continuous improvement.

Cybersecurity and Digital Risk Management

• Ensure digital and AI solutions comply with cybersecurity and data protection requirements.
• Coordinate risk assessments for digital and AI initiatives.
• Implement security-by-design and privacy-by-design principles.
• Coordinate remediation of digital and data-related risks.

IT Support & Helpdesk

• Provide onsite and remote support to end users.
• Provide ongoing technical support to system users as first and second level support, including troubleshooting hardware and application issues on workstations
• Perform Quality Assurance activities to ensure the platform and all its components operate successfully in the user environment
• Reply to requests for information technology services, repairs, support, inquiries or complaints

Requirements: Skills

Technical Skills

• Application life cycle management (implementation, maintenance, upgrades)
• System integration and interoperability
• Cloud platforms (Azure, GCP)
• Enterprise applications (ERP, CRM, Intranet, Web, SharePoint, etc.)
• Experienced with Odoo, Dynamics 365, Business Central, Power Automate, Power BI, Power Apps, etc.
• Digital transformation platforms (low-code/no-code tools, workflow automation, document management systems)
• AI platforms and services (AI automation tools, analytics platforms, intelligent assistants)
• Data governance
• ITIL framework knowledge (incidents, problems, changes)

Project & Process Management

• Project management (Agile, Scrum)
• Process optimization and automation
• Documentation and reporting
• Risk assessment and mitigation

People Skills

• Stakeholder management
• Cross-department collaboration

Soft Skills

• Strong problem-solving and analytical thinking
• Communication (technical and non-technical)
• High attention to detail and process compliance
• Adaptability and continuous learning

Requirements: Qualification

• Rigorous and motivated IT engineer with a minimum of 6~8 years of experience.
• Good academic background required.
• IT related Masters and/or Bachelor’s degrees
• Fluency in English and French is a must

Benefits and Contractual information:

• Willing and able to relocate to Casablanca, Morocco

If you wish to apply for the position, please send your CV to ljoubert@caglobalint.com  

Please visit www.caglobalint.com for more exciting opportunities.

Lara Joubert

Recruitment Specialist

CA Global | Finance