Senior IT Coordinator – Systems & Solutions - CA Global Group
Northern Africa 2 hours ago Full-Time Salary - Market Related
Senior IT Coordinator – Systems & Solutions
CA Global Group
Northern Africa
Date Created : 2 hours ago
Job Type : Full-Time
Salary : Market Related
Senior IT Coordinator – Systems & Solutions
- Ensure the availability and proper functioning of IT systems, networks, and end‑user equipment.
- Provide day‑to‑day IT support and resolve technical incidents and service requests.
- Monitor system performance and proactively identify operational or technical issues.
- Maintain IT assets, inventories, documentation, and knowledge bases.
- Continuously improve end‑user experience and service quality.
- Oversee ticketing systems, queues, SLAs, and escalation processes.
- Identify operational risks and coordinate mitigation actions.
- Assist users with business applications, collaboration tools, and productivity systems.
- Install, configure, and maintain workstations, peripherals, and related IT equipment.
- Coordinate IT projects from planning through execution, ensuring adherence to timelines, scope, and objectives.
- Support change management processes including impact analysis, approvals, rollout, and communication.
- Ensure proper documentation and handover for system changes and new implementations.
- Facilitate cross‑functional collaboration during transformation initiatives.
- Administer servers, networks, workstations, and cloud‑based services.
- Manage user accounts, access rights, system permissions, and identity services.
- Ensure operating system updates, patching, backups, and application maintenance are executed.
- Manage infrastructure upgrades, maintenance activities, and service continuity.
- Identify, design, and implement digital solutions to improve operational efficiency.
- Lead initiatives related to workflow automation, document management, and system integration.
- Promote adoption of digital tools that enhance collaboration, transparency, and productivity.
- Ensure digital initiatives align with organizational strategy and priorities.
- Support the development and implementation of data governance frameworks.
- Ensure data quality, accuracy, and availability across platforms.
- Coordinate with data owners and stakeholders to define standards and data lifecycle practices.
- Promote data‑driven decision‑making within the organization.
- Implement and enforce cybersecurity controls and best practices.
- Monitor security alerts and coordinate incident response and remediation.
- Ensure antivirus, endpoint protection, and firewall policies are properly configured.
- Escalate security risks and incidents to management when required.
- Coordinate with external vendors, managed service providers, MSSPs, and IT consultants.
- Ensure vendors deliver services in accordance with agreed‑upon terms and performance standards.
- Serve as primary liaison during incidents, escalations, and project delivery.
- Automation & scripting: PowerShell, Power Automate, low‑code/no‑code platforms.
- Data & governance tools: SharePoint, data catalogs, BI tools.
- Collaboration & productivity platforms: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
- Infrastructure & virtualization: VMware, Hyper‑V.
- Network technologies: TCP/IP, DNS, DHCP, VPN, Wi‑Fi, firewalls (FortiGate / Palo Alto).
- Cloud platforms: Azure, GCP.
- Enterprise applications: ERP, CRM, intranet, web systems.
- Experience with Odoo, Microsoft Dynamics 365, Microsoft Business Central.
- ITIL framework knowledge (incidents, problems, change management).
- Experience with Agile/Scrum methodologies.
- Process optimization and workflow automation.
- Strong documentation and reporting discipline.
- Ability to assess risks and implement mitigation measures.
- Strong stakeholder engagement and cross‑department coordination.
- Clear and effective communication with technical and non‑technical users.
- Strong customer‑service orientation.
- Analytical thinking and problem‑solving capability.
- Proactive mindset and strong sense of ownership.
- Ability to prioritize under pressure and manage multiple workstreams.
- Adaptability to change and commitment to continuous learning.
- High attention to detail and organizational discipline.
- Rigorous and motivated IT professional with 6–8 years of experience.
- Strong academic background required.
- Bachelor’s and/or Master’s degree in an IT‑related field.
- Fluency in English and French is essential.
- The position is based in Casablanca, Morocco.
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