Gaming Manager - Hospitality

Gaming Manager: POS26177

Location: Kempton Park

Salary: Market Related (will be discussed)

 

We are looking for a high-calibre Gaming Manager to lead the full-scale gaming operations of a premier complex. You will be strategically and operationally responsible for Slots, Table Games, and VIP Services, ensuring peak revenue performance, operational integrity, and an elite guest experience. This role is central to driving gaming growth and maintaining high service standards for our premium players.

 

Requirements

• Matric and a Bachelor’s Degree or Advanced Diploma in Hospitality, Business Management, or a related field.
• 8–10 years of specialized experience in casino operations and VIP Relationship Management.
• Minimum of 10 years in a senior leadership capacity.
• Deep understanding of player value management, loyalty programs, and gaming performance metrics.
• Exceptional professional communication skills and the ability to manage complex stakeholder relationships.
• Willingness to work shifts, including weekends and public holidays.
• Ability to work in a smoking-permitted environment.
• Must be eligible for a valid Gaming License.

 

Key Responsibilities

• Drive gaming revenue growth and floor performance through tactical operational management and customer engagement.
• Ensure the seamless daily operation of the gaming floor, maintaining high levels of service and operational integrity.
• Oversee premium player services and develop a comprehensive VIP strategy focused on acquisition, retention, and database growth.
• 100% adherence to gaming regulations, license conditions, and internal control standards.
• Partner with Marketing, Hospitality, and Entertainment teams to enhance the overall guest journey and drive visitation.
• Lead, mentor, and develop gaming leadership teams to foster a high-performance, accountability-driven culture.
• Manage departmental budgets and implement cost-effective strategies to optimize productivity.

 

 

Please Note
Should you not hear from us within 21 working days, kindly consider your application unsuccessful. We take every measure to ensure your personal information is securely stored in our database, in line with data protection regulations

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